Frequently asked questions
Everything gym owners ask before switching.
Can't find your question here? Reach out and our team will answer directly.
Getting started
Most single-branch gyms are live within a day. You create your account, import your member list (or add members at the desk), configure your plans, and start checking members in. Our team helps with your first import at no extra cost.
Yes. GymDisk runs in any modern browser and is fully responsive, so your front desk can run it on a shared tablet, and owners can check reports from a phone, laptop or desktop.
Yes. You can upload a spreadsheet of your current members, or our onboarding team can help you migrate data from another gym software during setup, at no extra charge.
Billing & payments
Yes. Billing in GymDisk was built around UPI and cash collection first, alongside card payments, reflecting how most Indian gyms actually collect dues at the front desk.
Every plan includes a 100-day free trial with no credit card required. You can cancel anytime during the trial with no charge.
Yes, you can upgrade from Starter to Growth to Multi-Branch at any time. Your data carries over automatically — there's no migration or re-setup needed.
Offline System & Data Control
No. Internet is only required once during initial setup and software installation. After setup, GymDisk operates 100% offline on your computer, so your front desk never stops working even during internet outages.
100% of your data stays locally inside your computer system. You enjoy maximum privacy and full physical control over all member profiles, attendance logs, and payment records without relying on third-party cloud servers.
Reports are generated manually on-demand whenever you click to export. You get clean, instant PDF and Excel reports for attendance, billing, and member lists on your schedule, keeping your workspace clutter-free.
Yes. GymDisk is engineered as a dedicated standalone system for each gym branch location. Each branch operates with complete independence, maximum local speed, and zero reliance on other branches or cloud networks.
All plans include direct phone, SMS, and email support from our Chennai-based team. We assist you during initial installation, data import, and ongoing software usage.
